Contact Center Zoom Wallboard
Real-time agent availability inside the dialer � no second license required
A contact center operation runs two platforms simultaneously: a predictive dialer for outbound calls and Zoom Contact Center for warm transfers. Agents on the dialer floor had no visibility into which Zoom agents were available for a live handoff without switching systems. The ask was simple: put Zoom availability data somewhere dialer agents could see it without leaving the dialer.
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